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    ORDERS

    1.1 Do I need to register to shop?

    • Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.

    1.2 How do I create an account?

    • Click here to register by filling in your details and following the instructions.

    1.3 I forgot my password or my password does not work?

    • Click ‘Forget Password’ and key in your email to reset your password

    1.4 What are newsletters and why should I subscribe to it?

    • Newsletters are usually used to keep you up to date with exclusive deals and product highlights.
    • Stay updated, and learn about product categories while getting more bang for your buck. You'll be the first to find out about discount promotions and special offers before anyone else does!

    1.5 URGENT! Can I receive my order tomorrow or specific date if I place the order today?

    • You will receive your orders within 1-3 working days (METRO MANILA), 2-7 working days (provincial)
    1.6 How do I apply my store credit/coupon code?
    • On the ‘Checkout’ page, you will see the 'voucher code' column. Just type the code into the column and click 'Add'. The total amount will automatically be deducted and you can proceed with payment.

    1.7 I couldn’t make payment for the item that I added into my cart previously. What should I do?

    • Items added to your cart will only be reserved to you within a certain time frame. The item will be sold to the next person in line if payment is not made within the time frame.

    1.8 Do you accept International Orders too?

    • Currently not available

    1.9 Is it possible to add/remove items from my order?

    • Yes, you can still edit the items on your order as long as you have not yet settled payment for it. Simply email us at support@zealo.ph with Change Order as your subject. Please provide your Name, Order Number, and the items you want to add/remove.

    PAYMENT

    2.1 How do I make payments?

    • Follow the instructions on our How to Order page. 

    What payments do you accept?

    • BDO
    • BPI
    • China Bank
    • Metrobank
    • Cash on Delivery
    • Cebuana Lhuillier Remit To Account
    • Palawan Remit To Account
    • M Lhuillier
    • LBC Send And Swipe Remittance
    • Credit card
    • Paypal

    Can I have your bank account number?

    • Bank account number will be sent to your email after placing an order. 
    I have already placed my order, but I’d like to change payment option. Is this possible? 
    • Yes, kindly email or message us on facebook for instruction. However, if you decide to use Paypal or COD as your new payment option, you may directly create a new order and choose Paypal or COD during checkout.

    2.5 How long do reservation last?

    • Reservations go for a maximum of 2 days (excluding weekends and Holidays). We will automatically cancel your order once you haven’t deposit your payment.
    SHIPPING

    3.1 What’s the shipping cost?

    • +100pesos shipping fee NATIONWIDE for 994pesos and below orders

    3.2 Do you offer free shipping?

    • If your total reaches at least P995

    3.3 I just deposit/paid for my order. When will my order begin shipping?

    • After payment, you need to submit a Confirm Payment Form so we can start verifying your payment and fulfilling your order. As soon as your payment has been confirmed, your order will be scheduled on the nearest available shipping date.
    • Take Note: No need to submit Confirm Payment Form for COD and Pick Up & Pay and Paypal Payments.

    3.4 Which courier company do you use?

    • We use various courier companies to ensure all parcels arrive on time.  Tracking numbers will be provided when we process your order, together with a tracking link. Customers are not allowed to choose the courier company to be used.

    When will I receive my parcel?

    • Metro Manila – 1-5 working days
    • Provincial – 3-10 working days
    • This may be extended during peak periods. We will contact you if there is a delay in the processing of your order.


    Where can I find my tracking number?

    • You will receive 2 emails after your order is completed: one to confirm that your order was received, and another when your parcel is shipped. The latter email will contain your tracking number. Do check your spam box or “Promotions” folder if you are using a Gmail account.

    How do I add/change the items in my order, or my shipping details, after I have placed my order?

    • Contact us as soon as you can (sales@zealo.ph or message us on our Facebook page), and we'll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. Luckily, we have a simple return process!


    RETURNS
    4.1 Do you accept returns?

    • We offer an easy return service, so you can shop with confidence! Try them on in the comfort of your home, and if you don't love them, simply return them! Just be careful that you don't stain them with your makeup while trying them on, and that all tags are intact.

    4.2 I’d like to return an item for a refund, how can I do this?

    • If you are not completely satisfied with your Zealo item, please complete the Return form page and using the returns label provided, return the item/s (unworn and undamaged) from any courier.
    • We always aim to process refunds as soon as they are received, however please allow up to 1 week before contacting our team regarding returns. If you have not received an email confirming that your return has been processed within this time. Any items sent back to us for a refund must be returned within 1 week of receipt and the original proof of purchase must be included. This does not affect your statutory rights.

    4.3 I’d like to exchange an item, how can I do this?

    • Exchange requests are currently not available. But you can send the item/s back to us for exchange. Then please fill out the Return form page to return the package. Then you may purchase your desired item for exchange using the Store Credits issued to you instead.

    I’ve received the wrong item, what can I do?

    • We’re very sorry to hear that we’ve sent you the wrong product. Please fill out the Return form page to return the package and identify what the fault is to help us improve this for the future. Then you may purchase your desired item for exchange using the Store Credits issued to you instead.